Shipping & Returns

Returns Policy

14 days - During this time period you can inspect the items you have paid for and providing they are not opened or tampered with, return them for an exchange or refund. The refund will be for the cost of the perfumes, minus delivery cost, where you have been offered free delivery, the cost of delivery will be deducted from the amount to be refunded.(where applicable). We cannot process returns after the 14 day period. Faulty or Damaged issues must be reported within 24hours of receipt of your order or a refund may not be possible. Orders cancelled prior to dispatched, will be refunded minus any transactions fees (that we as a seller will have incurred) from the Total amount paid. This is to cover the non-refundable fees that we (The Vendor) have to pay. Under no circumstances will we offer a refund or exchange goods that have been tampered with, opened or used. We will refuse claims for returns whereby you have used the product and decided that it is not to your liking, or because you perceive it to be different from previous versions that you may have tried. Perfumes can vary in smell or perception of smell for many reasons, this does not constitute a fault in the product that we are providing.

Faulty and Damaged Goods In the unlikely event that goods should arrive damaged or faulty, we may provide a replacement item or refund as appropriate. Please contact us immediately in the event of damage or faults (see contact details and instructions below) Customers are required to inspect all items that constitute the order immediately upon receipt. Failure to report any damage within 24 hours of delivery will be considered to be an acceptance of the items condition. Any damage reported more than 24 hours after the signature on the delivery WILL be rejected. If a return is accepted the faulty item should be returned with all the original packaging and accessories as purchased along with all relevant documents within 14 days of purchase. The customer will be required to provide digital photographs and a confirmation statement that the item arrived damaged. This information will be used to file a claim with our courier. The customer will be required to cooperate with the courier and us in any resulting investigation. Purchasing from Discount Perfumes and Aftershaves Ltd and is a full acceptance of these terms and conditions. How to return a product (UK) We recommend using a Royal Mail Recorded service, when sending back to us. If you choose not to use a recorded service (at your own risk) please ensure that you apply adequate postage (boxed will generally need to be sent as a 'small parcel'). We regret that we cannot be held responsible for non-delivery of goods you return to us, which is why we highly recommend using a Recorded service so that in the unlikely event of a lost item, you are able to claim back the value of the items from Royal Mail. Returned items that are lost are the responsibility of the sender, not Discount Perfumes and Aftershaves Ltd. Please retain your Tracking receipt until you have received acknowledgement or credit for the return. We advise that you return goods using adequate packaging, such as a box with padding, to reduce the likelihood of damages occurring. Royal Mail consider perfumes as hazardous goods, and therefore when dispatching, you will need to advise the post office that the contents of the package contain perfume. The post office will then apply an ID8000 label on the package to ensure it meets the correct requirements for dispatch

You should expect to receive your refund within four weeks of giving your package to the return carrier,  however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the carrier (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We only ship within the UK. using Royal Mail as our sole carrier.

When you place an order, we will ship via Royal Mail 2nd Class Tracked.  Your order is normally dispatched within 24hrs of being received. Royal Mail advise 1-10 working days, but will not deem a parcel lost/delayed until after 10 working days from when they received a parcel. Once Royal Mail confirm a parcel is lost/undeliverable we will make a claim on your behalf with Royal Mail.